Privacy Policy

This Privacy Policy describes how NRICH ("we", "us", or "our") collects, uses, and shares information about you when you visit our website or make a purchase.

Information We Collect

We collect information you provide directly to us, such as when you place an order or contact us:

• Name, phone number, and email address
• Delivery address
• Order history and preferences
• Messages or inquiries you send us

We also automatically collect certain information when you visit our website, including your IP address, browser type, pages viewed, and referring URLs through analytics tools (Google Analytics).

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your order status
• Respond to your questions and support requests
• Improve our website and product offerings
• Send you promotional communications (with your consent)
• Comply with legal obligations

Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Delivery partners — to fulfill and ship your orders
• Service providers — who help us operate our website and business (e.g., analytics, email services)
• Legal authorities — when required by law or to protect our rights

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 5 years for accounting and legal purposes.

Cookies

Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze site traffic. We use:

• Essential cookies — Required for the website to function (cart, session)
• Analytics cookies — Google Analytics to understand how visitors use our site
• Marketing cookies — Meta Pixel for advertising measurement (if applicable)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Local Storage

We use browser local storage to save your shopping cart, wishlist, and recently viewed items on your device. This data stays on your device and is not transmitted to our servers unless you complete a purchase.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Your continued use of our website after changes constitutes your acceptance of the updated policy.

Contact Us

For any privacy-related questions or requests:

• Phone: +880 1700-000000
• Email: hello@nrich.store
• Address: House 12, Road 5, Banani, Dhaka 1213, Bangladesh