Return & Refund Policy

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition as when you received it
• In its original packaging with all tags attached
• Accompanied by proof of purchase (order ID)
• Returned within 7 days of delivery

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, washed, or altered
• Items without original tags or packaging
• Sale items marked as "Final Sale"
• Undergarments and personal accessories for hygiene reasons

How to Initiate a Return

1. Contact us within 7 days of delivery via phone or email
2. Provide your order ID and reason for return
3. Our team will arrange item pickup from your address
4. Once received and inspected, your refund will be processed

Refund Process

For Cash on Delivery orders, refunds are processed via bank transfer or mobile banking (bKash/Nagad). Please provide your account details when initiating a return.

Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange a free replacement or full refund at no additional cost to you.

Exchange Policy

We offer free exchanges for size or color within 7 days of delivery, subject to availability. Contact us to arrange an exchange.

Contact Us

For all return and refund inquiries:

• Phone: +880 1700-000000
• Email: hello@nrich.store